WILMINGTON ILLINOIS

Utility Billing




 Wilmington is Going Green - Sign up for Utility Bill Email Statements.



Below are instructions to sign up for E-Bills.  
Create Your New Login ID and Password:

To create your login account, you will need the account number printed on your water bill. In order to protect your privacy and ensure security, you will be asked to create a User ID and Password that will automatically be linked to your account number only. Creating a login ID and Password does not require your credit card information.

Once you have created your login ID and Password go to "My Profile" and under "related accounts" you will see "verify your email address". Click on the link to verify your email address. An email message will be sent to your email address. You will then need to go to your email account, open the email message and follow the instructions.

Once you email address has been verified you can go to "My Profile" and under "related accounts" you can sign up for E-bill only or E-Bill and paper bill.

Please click here to create your login account.

If you need assistance please call us at 815-476-2175 phone ext 223 or email pbotka@wilmington-il.com

Residents may now pay and view their City Water/Sewer/Garbage bills 24 hours a day over the Internet!



View Your Water Readings On-Line  

City of Wilmington utility billing customers are now able to view their water meter readings on-line. Water consumption history is shown in graph and table form on a monthly basis.



Pay Your Utility Bill On-Line  

You may choose to pay your utility bills on-line by credit card, electronic check or auto-pay. Using your Visa, MasterCard or Discover you can avoid late payments and penalties by using our on-line utility bill payment system. To begin, just have your account number from your utility bill and create a login account below.



Creating Your New Login ID and Password  
To create your login account, you will need the account number printed on your utility bill. In order to protect your privacy and ensure security, you will be asked to create a User ID and Password that will automatically be linked to your account number only. Creating a login ID and Password does not require your credit card information.

Account Number Format: XXXXXX-XXX

Please click here to create your login account

For assistance please contact us at:

City of Wilmington
1165 S. Water Street
Wilmington Illinois, 60481
815-476-2175 phone ext 223
815-476-2276 fax
pbotka@wilmington-il.com



Current Utility Rates  
 
Water Rates & Service Charges
 
Water Meter Replacement Fee:
$2.75 monthly per meter
Base Fee - inside City Limits:
$5.25 monthly per unit
Water Rate - inside City Limits
$5.36 / 1,000 Gallons
Base Fee - outside City Limits
$8.04 monthly per unit
Water Rate - outside City Limits
$8.04 / 1,000 Gallons
WasteWater Rates & Service Charges   
Base Fee - inside City Limits:   $27.50 monthly per unit 
WasteWater Rate - inside City Limits:
$7.82 / 1,000 Gallons 
Base Fee - outside City Limits   $41.25 monthly per unit 
WasteWater Rate - outside City Limits   $11.73 / 1,000 Gallons 
Garbage Fee:
$20.32 / month
10 % Discount on Water & WasteWater Rates for Senior Citizens (62+) & Permanently Disabled - call 815-476-2175 ext 223 for more details 



Payment Options  
Customers may pay their Utility bills:

  • In person at the City Hall during normal business hours, Monday through Friday, 8 AM to 5:00 PM
  • Mail in your payment to: City of Wilmington, 1165 S. Water Street, Wilmington Illinois 60481
  • Place in the Drive-up secure drop box at City Hall, 1165 S. Water Street, Wilmington Illinois 60481
  • Utilize our online bill payment option - Credit/Debit Cards, Electronic Check or Auto-pay (No Fees)

    Online Bill Pay (No Fees)
    City Utility customers may pay their bills online with a Visa, MasterCard or Discover.  Online Users will be asked to set up an account on a secure site where they may access usage history, request an ebill, and make payments. 



  • General Information
     


    Customers are billed on a monthly basis for water, sewer, and garbage. All bills for service shall be rendered as of the first day of the month succeeding the period for which the service is provided and shall be payable not later than the close of business on the twenty first (21st) day of the month. If payment has not been received within 21 days of the billing date, a penalty of 10% of the amount of the bill shall be added to your account. If your bill is more than 45 days delinquent, a service shut-off notice will be issued and service will be discontinued as of the date of the notice.

    Please contact the utility department at 815-476-2175 X 223 to discuss payment arrangements; otherwise service will be discontinued.

    If service is interrupted for non-payment it will be restored only after all charges and reconnection fees have been paid. Unpaid accounts will have a lien placed on the property.

    Customers (residents and businesses) should contact the City if they notice a discrepancy between the readings on the inside meter and remote.

    Also customers who are moving must call the City to schedule an appointment for a final reading and provide information on the new utility customer.

    If you have experienced a larger than anticipated utiilty bill, please consider several potential causes for an increase in your utility bill. Watering your yard and landscaping, hosting overnight guests, and major holidays. Often, the most common reason is a "running" toilet. To determine if your toilet is running, put a few drops of food coloring in the back of the toilet tank and wait 30 minutes. Do not flush. If colored water appears in you toilet bowl, the toilet is using water unnecessarily and requires repair.

    The City conducts Utility Billing on a monthly basis. Inquiries regarding your water, sewer, and garbage bill or payment should be directed to the Utility Billing by calling 815-476-2175 X 223 during the normal business hours 8:00 AM - 5:00 PM, Monday-Friday.

    For more information about utility billing, click on the menu bar above.