Online Bill Pay (No Fees)
City Utility customers may pay their bills online with a Visa, MasterCard or Discover. Online Users will be asked to set up an account on a secure site where they may access usage history, request an ebill, and make payments.
Customers are billed on a monthly basis for water, sewer, and garbage. All bills for service shall be rendered as of the first day of the month succeeding the period for which the service is provided and shall be payable not later than the close of business on the twenty first (21st) day of the month. If payment has not been received within 21 days of the billing date, a penalty of 10% of the amount of the bill shall be added to your account. If your bill is more than 45 days delinquent, a service shut-off notice will be issued and service will be discontinued as of the date of the notice.
Please contact the utility department at 815-476-2175 X 223 to discuss payment arrangements; otherwise service will be discontinued.
If service is interrupted for non-payment it will be restored only after all charges and reconnection fees have been paid. Unpaid accounts will have a lien placed on the property.
Customers (residents and businesses) should contact the City if they notice a discrepancy between the readings on the inside meter and remote.
Also customers who are moving must call the City to schedule an appointment for a final reading and provide information on the new utility customer.
If you have experienced a larger than anticipated utiilty bill, please consider several potential causes for an increase in your utility bill. Watering your yard and landscaping, hosting overnight guests, and major holidays. Often, the most common reason is a "running" toilet. To determine if your toilet is running, put a few drops of food coloring in the back of the toilet tank and wait 30 minutes. Do not flush. If colored water appears in you toilet bowl, the toilet is using water unnecessarily and requires repair.
The City conducts Utility Billing on a monthly basis. Inquiries regarding your water, sewer, and garbage bill or payment should be directed to the Utility Billing by calling 815-476-2175 X 223 during the normal business hours 8:30 AM - 4:30 PM, Monday-Friday.
For more information about utility billing, click on the menu bar above.